Free Shipping

Orders under $25 are charged a flat rate of $7. We use a variety of shipping methods depending on your location, the item’s size, weight, and dimensions. We will endeavor to use the most efficient method available to us at the time of dispatch that best serves your address or requirements. We use and trust carriers such as USPS, UPS, and FedEx couriers. For all shipping methods, tracking numbers are provided for trackability and traceability via order shipment email notifications.

Please allow a maximum of 7-10 working days for delivery.

Orders placed after 9am Monday to Friday will be processed the following working day.

All orders are processed and dispatched between Monday and Friday, except Holidays.

The delivery times provided are an estimate only. While The Floating Market will make every effort to ensure delivery is completed within the time frame, factors such as public holidays and peak delivery times may not always allow this to be possible.

If any of your items are not in stock, we allow pre-purchase and an estimated shipping date for your item in the product title.  If we expect your order to arrive outside of the stated date, you will be notified by phone and/or email.

If you have any further inquiries or special requests, please contact us at denver@thai-institute.com